Grubhub Acceptance Rate

Grubhub Acceptance Rate
Grubhub Acceptance Rate

Grubhub Acceptance Rate

If you’re a Grubhub delivery driver, you may have heard about the importance of your acceptance rate. But what exactly is the Grubhub acceptance rate, and why does it matter? This article explores the ins and outs of the Grubhub acceptance rate and how it can impact your delivery business.

Grubhub is a popular food delivery platform that connects restaurants with customers. As a Grubhub delivery driver, you play a crucial role by picking up orders from restaurants and delivering them to customers. However, your job isn’t just about providing food – you must also maintain a high acceptance rate to stay in good standing with Grubhub.

The Grubhub acceptance rate is the percentage of orders you accept as a driver. Grubhub encourages drivers to maintain a high acceptance rate, typically around 85% or higher. This means that out of every 100 orders that you receive, you should accept at least 85 of them.

Why Does the Grubhub Acceptance Rate Matter?

Maintaining a high Grubhub acceptance rate is essential for several reasons. Firstly, it can affect your ability to receive orders. If your acceptance rate is too low, you may not receive as many orders as drivers with higher acceptance rates. This can impact your earnings and make it more challenging to maintain a steady income as a Grubhub driver.

Secondly, a high acceptance rate can improve your relationship with Grubhub. Grubhub values reliable and efficient drivers, and maintaining a high acceptance rate is one way to demonstrate your commitment to the platform. This can lead to more opportunities for work and potentially better earnings in the long term.

How is the Grubhub Acceptance Rate Calculated?

The Grubhub acceptance rate is calculated by dividing the number of orders you accept by the total number of orders you receive. For example, if you receive 100 orders and get 85, your acceptance rate would be 85%.

It’s worth noting that only offers that you actively accept or decline will count toward your acceptance rate. If you let an offer expire without responding, it won’t be factored into your acceptance rate.

Tips for Maintaining a High Grubhub Acceptance Rate

Maintaining a high Grubhub acceptance rate can be challenging, but there are several strategies that you can use to improve your odds. Here are a few tips:

  1. Choose Your Delivery Area Wisely

One factor impacting your acceptance rate is the location of the orders you receive. If you’re constantly receiving orders far away or in difficult-to-navigate areas, you may be more likely to decline them. To avoid this issue, try to choose a delivery area that is convenient for you and where you feel comfortable navigating.

  1. Be Selective About Orders

While it’s essential to maintain a high acceptance rate, it’s also important to be selective about the orders you accept. If an order is outside your delivery area or the payout is too low, it may not be worth your time and effort. Use your judgment when deciding whether to accept or decline an order.

  1. Communicate with Your Customers

Clear communication with your customers can help you avoid issues impacting your acceptance rate. If you’re running late or there are any issues with the order, let the customer know as soon as possible. This can help you build trust and improve your chances of receiving positive ratings and tips.


What happens if my Grubhub acceptance rate is too low?

If your Grubhub acceptance rate falls below a certain threshold, you may risk losing access to certain perks and opportunities within the platform, such as scheduling priority. A low acceptance rate could also impact your overall earnings potential as a Grubhub driver.

Can I dispute a low acceptance rate?

While you can’t dispute your acceptance rate outright, you can contact Grubhub support if you feel that extenuating circumstances impacted your ability to accept an order.

What if I decline an order by accident?

If you accidentally decline an order, you can contact Grubhub support to see if there is any way to reverse the decline. However, keep in mind that refused charges will still count toward your overall acceptance rate.

What if I receive an order that I can’t complete?

If you receive an order you can’t complete for any reason (such as if the restaurant is closed or the customer is unreachable), contact Grubhub support as soon as possible. They may be able to help you find a solution and avoid a negative impact on your acceptance rate.

How often should I check my Grubhub acceptance rate?

It’s a good idea to check your Grubhub acceptance rate regularly, such as once a week or after a certain number of orders. This can help you stay on top of your performance and adjust as needed to maintain a high acceptance rate.

Can a high acceptance rate guarantee more orders and better earnings?

While maintaining a high acceptance rate is essential, it does not guarantee more orders or better earnings. Other factors, such as customer ratings and demand in your delivery area, can also impact your overall success as a Grubhub driver. However, a high acceptance rate can improve your chances of success and help you build a positive reputation on the platform.


The Grubhub acceptance rate is an essential metric for drivers to pay attention to. Maintaining a high acceptance rate can improve your relationship with GrubHub, increase your earnings potential, and demonstrate your reliability as a delivery driver. While it can be challenging to maintain a high acceptance rate, you can use strategies to improve your odds, such as choosing a convenient delivery area, being selective about orders, and communicating clearly with your customers.

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